If your jewellery is not quite right, contact us within 30 days of delivery to request an eligible return or exchange. Please read the conditions below. Your statutory rights are not affected.
Returns & Exchanges
Returns Policy
30-day returns
To request a return or exchange, contact hello@anaisandaimee.co.uk within 30 days of receiving your order. Include your order number and the items you wish to return. We will provide return instructions and, for eligible UK returns, a prepaid label.
Under our additional 30-day returns offer, items must be unworn, in their original packaging and accompanied by proof of purchase. UK returns are free when using the prepaid label we provide. International return postage is not covered by this offer.
Sale and promotional items
Under our additional 30-day returns offer, sale items are eligible for exchange only, subject to availability. This does not limit your statutory cancellation or faulty-goods rights, including any right to a refund.
Items bought during site-wide promotions, such as Black Friday, follow our standard returns offer unless identified as sale items. Earrings and personalised or engraved jewellery are excluded from our additional change-of-mind offer.
Earrings and personalised jewellery
Earrings and personalised or engraved jewellery are excluded from our additional 30-day change-of-mind offer. Any statutory rights that apply to your order remain unaffected, including rights relating to faulty or incorrectly described goods.
UK online cancellation rights
For eligible UK online purchases, you can tell us you wish to cancel within 14 days of receiving the goods, then return them within a further 14 days. These rights also apply to sale items. You may inspect goods as you would in a shop; a deduction may apply for handling beyond what is necessary.
Personalised or custom-made items are generally excluded from change-of-mind cancellation. Sealed goods unsuitable for return for health or hygiene reasons may be excluded once unsealed. These exceptions do not remove your rights if goods are faulty or not as described.
For a statutory cancellation, we refund the applicable standard outbound delivery cost. Refunds are made within the applicable statutory timescale, normally within 14 days of receiving the returned goods or evidence of return.
Faulty or Damaged Items
If an item arrives faulty, damaged or incorrect, email hello@anaisandaimee.co.uk with your order number and a description of the issue. A clear photograph can help us assess it; please contact us if you cannot provide one.
Our jewellery has a one-year warranty for manufacturing or material faults. This additional warranty does not affect your statutory rights, which may continue after the warranty ends. We will advise on the appropriate remedy for your circumstances.
Sale & Promotional Returns
Under our additional 30-day returns offer, sale items are eligible for exchange only, subject to availability. This does not limit your statutory cancellation or faulty-goods rights, including any right to a refund.
Items bought during site-wide promotions, such as Black Friday, follow our standard returns offer unless identified as sale items. Earrings and personalised or engraved jewellery are excluded from our additional change-of-mind offer.
If your order included a complimentary gift and you are returning it under our additional returns offer, please include the gift with your return. Contact us for help with promotional orders. This condition does not restrict your statutory rights.