For customers within the EU, there’s no need to worry about customs formalities. All applicable import VAT and duties are included in the price shown at checkout, so your order should arrive without any additional charges. Our shipping partner manages the customs process on your behalf.

For international orders outside of Europe, local customs authorities may apply import duties, taxes, or tariffs once your parcel reaches its destination. These charges are set by the destination country and are typically payable by the recipient upon delivery.

We know that unexpected charges can be disappointing. If you’d like to discuss a recent delivery charge or have any questions, our Customer Care team hello@anaisandaimee.co.uk will be happy to help.